Norsewood birch

Privacy Policy

We recognize that privacy is an important issue.

We will never share your email address or other personal information you provide with any third party without your express permission to do so. Any information you share in public areas of the site is up to you, but you will have control over what information you share. We will let you know where information will appear on the site wherever relevant, helping you to make an informed decision about what you’d like to share with other users.

 

  1. Introduction

Wood Import Company OÜ (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

This policy applies to all visitors and customers of our website, norsewood.eu.

 

  1. Data Controller

The data controller responsible for your personal data is:
Wood Import Company OÜ
Lennu Street 8a, Ülenurme, 61714 Tartu County, Estonia
info(at)norsewood.eu

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

 

  1. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Billing address, payment card details (processed securely via our payment gateway).
  • Order Information: Details of your purchases, order history, and preferences.
  • Technical Data: IP address, browser type, device information, and browsing behavior on our website.
  • Communication Data: Any correspondence with us via email, phone, or chat.

 

  1. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfill your orders for our products.
  • To communicate with you about your orders, inquiries, or customer service requests.
  • To improve our website, products, and services.
  • To comply with legal obligations and enforce our terms and conditions.
  • To send you marketing communications (only with your explicit consent).

 

  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing your orders).
  • Legitimate Interests: To improve our services and website functionality.
  • Consent: For marketing communications or other purposes where we have obtained your explicit consent.
  • Legal Obligations: To comply with applicable laws and regulations.

 

  1. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Payment processors, delivery companies, and IT service providers.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Third Parties: Only with your explicit consent.
  • We do not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place.

 

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain:

  • Order information for 7 years (for tax and legal purposes).
  • Marketing data until you withdraw your consent or opt out.

 

  1. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request restriction of processing under certain conditions.
  • Data Portability: Request transfer of your data to another controller.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Withdraw consent at any time (where applicable).
  • To exercise these rights, please contact us at [Email Address]. We will respond within one month of receiving your request.

 

  1. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Cookies are small text files that are placed on the user’s Terminal used for viewing and browsing the Site (computer, tablet or any other device connected to the Internet) which do not allow the user to be identified and which are managed by their Internet browser.

The term “cookie” covers, for convenience, different technologies (tag, pixel, SDK, etc.) which also allow information to be stored or read on your Terminal when you browse. The use of these technologies requires information from individuals and, for certain uses (Purposes), the express collection of their consent.

This cookie management policy provides this information so that you can express your choice in an informed manner.

In order to manage the storage of cookies on our site and, if necessary, reverse your initial choice, you can manage the cookie usage settings on the site.

 

How to accept/refuse the use of cookies?

Configure the browser
You can choose to disable these cookies at any time. Your browser can also be set to notify you of the cookies that are stored on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically once and for all.
We remind you that the settings may change the conditions of access to services requiring the use of cookies. If the browser is configured to refuse all cookies, the user will not be able to make purchases or benefit from essential functions of the Site, for example. The settings are specific to each browser.

Chrome™ Open the “Tools” menu, then select “Internet Options”; click on the “Privacy” tab, then the “Advanced” tab; choose the desired level. Learn more

Firefox™ Open the “Tools” menu, then select “Options”; then click on the “Privacy” tab and finally choose the desired options. Learn more

Internet Explorer™ Open the “Tools” menu, then select “Internet Options”; click on the “Privacy” tab, then the “Advanced” tab; choose the desired level. Learn more

For Safari™ Open the settings menu (wrench logo), then select “Options”; click on “Advanced options” then in the “Privacy” section, click on “Content settings”, and choose the desired options. Learn more

When you browse the internet, trackers use a digital identifier (cookie ID or mobile ID) that allows you to be re-identified during a subsequent visit. Depending on the type of processing and the type of tracker, additional data such as browsing data (pages visited, products viewed, clicks made), IP address, order number, etc. may be associated with your digital identifier. The additional data depends on the processing, this information is specified where applicable in each cookie and other tracker section.

We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search. The information generated relating to our website is used to create reports about the use of our website. Our analytics service provider’s privacy policy is available at http://www.google.com/policies/privacy/.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

 

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These include encryption, secure servers, and access controls.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

 

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
The data controller responsible for your personal data is:
Wood Import Company OÜ
Lennu Street 8a, Ülenurme, 61714 Tartu County, Estonia
info(at)norsewood.eu

 

  1. Complaints

If you believe that we have not complied with GDPR or data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in France:
Commission Nationale de l’Informatique et des Libertés (CNIL).

 

Thank you for trusting Wood Import Company with your personal data. We are committed to protecting your privacy and providing you with the best possible service.